Kalte, schwitzige Hände, ein Schweigen, der gesenkte oder eingezogene Kopf – physische Anzeichen dafür, dass wir einen Fehler gemacht haben und nun unter Stress stehen, weil wir dies nun der Chefin, dem Kunden oder im Kollegenkreis offenbaren müssen. Wir wissen es alle: Wir sind menschlich, Fehler passieren und dennoch – die Angst davor lähmt uns …
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